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Elderly Hospitalization Services

There are 1.14 Million Patient Safety Violations in Hospitals reported every year. Another alarming statistic shows 1 in 5 Americans, (22%) of those evaluated, experience Medical Errors while in the care of a Hospital. In 2007, 12.3 million Medicare beneficiaries were hospitalized5 and inpatient hospital costs constituted the largest portion of Medicare expenditures (30 percent in 2007)

  • Inspectors saw frail elderly patients rattling their bed rails or banging on water jugs to try and attract attention from the staff.
  • Care was so poor in 20 hospitals that patients were denied, "THE BASICS IN LIFE" - eating, drinking and going to the toilet.
  • Inspection Director - “some examples were truly appalling and truly shocking“
  • Medical Staff putting paper work over patients.
  • Nurses ignore orders to give patients drips for dehydration.

At present, there is no centralized adverse event reporting system to which all hospitals submit adverse event data and which, in turn, disseminates adverse event information to a national audience.

In fact, it would appear that with laws like “The Patient Safety Act & The Health Information Portability & Accountability Act, (HIPAA)”, that these laws actually appear to give healthcare an advantage by using them as a means to with hold information verses providing information to Organizations and Agencies seeking to hold healthcare to a higher standard of operations, safety and accountability.

It is very difficult to find statistics and or information regarding errors and or deaths related to Hospital Adverse Events, (Mistakes, Errors, Preventable Incidents). Less than 5% of deaths in Hospitals even receive an autopsy. With Adverse Events, 50% to 70 % were due to Preventable Error and 34% of Randomly Selected Patients experienced some sort of Medical Error.

Hospitals are not required to report statistics nor are they required to conduct an autopsy on every patient that dies in their care. There is a monumental difference in the funding and payment structures of these institutions and those that pay for patient services such as Medicare and Medicaid should there be consistent Adverse Events Reported. By maintaining statistics and conducting autopsies, Hospitals would by their own admission show the number of medical errors and preventable deaths that occur every year.

By reporting such incidents, Hospitals would not only open the door for liability, but would dramatically reduce the number of institutions that would otherwise compensate for such services.

There are 195,000 preventable deaths per year with another 99,000 deaths per year acquired through infections. The number one acquired infection during Hospitalization is (STAPHYLOCOCCUSAURES), or STAPH.

Other well known complications and deaths occur from Medication Errors. There are an additional 7,000 deaths per year in Hospitals due to Medication Errors alone. Of all the Adverse Drug Events reported, 28% were preventable.

It is estimated that only 55% of recommended care actually gets administered. Medical Errors cost the Nation $37.6 Billion each year and Preventable Errors cost the Nation $17 Billion each year while 44% of Adverse Events could have been prevented with appropriate attention.

The Protective Service Agency can observe your elderly loved ones in the Hospital Environment as well. A PSA Agent can visit the Hospital as often as you like and will follow the standard protective service protocol, (see Programs in the menu to the left), as with all of PSA clients. While PSA cannot guarantee and incident free Hospitalization, PSA can and will Observe, Document and Communicate on behalf of your elderly loved one while they are in the care of the Hospital.

As well, PSA will post a Certificate of Protection, (see menu to the left), in your elderly loved ones room and will meet with the doctor and nurse in charge of your elderly loved ones care and identify ourselves as Agents with The Protective Service Agency and present PSA Official Credentials. Your PSA Agent will alert the Hospital that your elderly loved one is being monitored and represented by The Protective Service Agency.

PSA Agents will monitor and document sanitation, medical equipment, patients room and bathroom for safety hazards, monitor assets if necessary, equipment, equipment rotation, staff, staff behavior, visitations, incidents, track patient movement and location throughout the hospital, floor security, nutritional behavior and meal placement, as well, track any issues or concerns as may pertain to the patient. PSA Agent can also assist you in communicating any special instructions you would like or need to have carried out as a precaution for the safest care possible by the hospital. In most cases, the family is already familiar and acutely aware of the special and delicate requirements of daily care for their elderly loved one. Many times the hospital will overlook these recommendations or avoid them altogether and that could be the difference between an adverse free visit or possibly disastrous consequences due to the hospitals oversight.

As with all PSA clients, we will create an evidence of facts case file from the very beginning of your elderly loved ones admittance to the Hospital. PSA will also collate their medical records and insert them into your personal member file. This is of the utmost importance when pertaining to any legal issues as may arise in a medical environment.

Should there be any questionable incidents or behavior, your PSA Agent will mediate the concerns and conditions with Hospital Administration and assure your rights are upheld.  As with all incidents involving PSA clients, when necessary, PSA will notify the appropriate authorities and initiate an investigation into the incident caused by the hospital and manage the investigation until results are obtained and the case is closed.

If you suspect your elderly loved ones will be Hospitalized or Emergency dictates Hospitalization and you would like to have a PSA Agent assist you, please call for an appointment or a PSA Agent can meet you directly at the Hospital during, before, or after admission.

There are many cases where the elderly go into the Hospital for minor treatment or infections and circumstance dictate going directly from the Hospital and permanently placed into an assisted care facility after treatment is complete. One PSA member had this happen to both parents at the same time after being admitted for chest congestion. There was no action or steps that could reverse this process once it was determined by the hospital that it was more dangerous for them to return home than it was to go into an assisted care facility based on their own abilities, limitations and condition in their own living environment.

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